Return and exchange policy

Return and exchange policy

Thank you for visiting the [Good Heart Art Online Store]

If you have any questions about shopping, please feel free to contact us. We are happy to assist you.

❰ Consumer Protection Law ❱

Consumers have the right to a seven-day appreciation period (including holidays) after online goods are delivered via parcel delivery.
The first day begins the day after the consumer receives the goods; however, this appreciation period does not apply to orders where the consumer picks up the goods in person.
Members who wish to return goods must submit a return application to us within 7 days (or apply through order management). Applications submitted after this period will not be accepted.

"The appreciation period is not a trial period. Returned products must be in brand new condition and in their original packaging." Please ensure that all accessories are complete and do not disassemble or damage the product yourself.
Since product packaging is part of the product, loss, damage, or missing parts may affect your right to return the product. We appreciate your understanding.
Once a product has been opened and used, and is therefore no longer in good condition and can no longer be sold, a return and refund cannot be requested.

◆ Warm reminder:
• If your order is for "in-person pickup" or "exceeds the seven-day appreciation period", we will not be able to process your return or exchange. Thank you for your understanding.
• To avoid affecting your return rights, please understand the above statement and ensure that the product meets the requirements for a return application.

❰ Return Request Instructions ❱

1. To process a return and refund, please contact Haoxinyi customer service within 7 days of receiving the goods for assistance.
2. When returning goods, please ensure the packaging is intact to avoid damage during delivery and affecting your rights.
3. Please include a note in the returned package with your name, mobile phone number, and order number so that you can check your order.
4. If the return cannot be completed within 15 business days from the day after the return application is submitted, the return application will be automatically cancelled and cannot be submitted again.
5. Returned items must be in brand new condition and in their original packaging. The packaging is also part of the product. If it is lost or damaged, it will affect your right to return the item. Items that are not in good condition to be resold cannot be returned (except for defective items).
6. If the product is found to be "defective" after being opened, a return or exchange service can be provided.
7. Returns and refunds will be processed in the form of equivalent Good Heart Shopping Credits. The system will automatically send a notification of any changes to the credits after the credits are credited.

❰ Return and Refund Process ❱

1. After contacting customer service during the appreciation period and obtaining their consent, return the package to Haoxinyi. Customer service will then provide you with complete receipt information.
2. The refund process can only begin after the returned goods have been received and their integrity confirmed.
3. The exchange process will only begin after the defective item is received and its condition confirmed through testing. If the returned item is not defective and the reason for the return is due to personal reasons, the return shipping costs will be borne by the customer.
4. The points top-up process takes approximately 5-10 business days to complete; after the points are topped up, the system will automatically send a notification of any changes in shopping credits.
5. Stored points will be the equivalent value of the "returned goods" (1 point = 1 yuan).

❰ Good Heart Art Contact Information ❱

Recipient: Good Heart International Co., Ltd. Address: 5F, No. 150, Section 4, Chengde Road, Shilin District, Taipei City
Email: [email protected]
Telephone: 02-23511566